1. CONSUMER ACCOUNT SETUP
Currently this is not a supported feature. We hope to bring this to the system in the future.
- To add a new driver to your account, login to your account, click on Drivers and select New.
- Fill in the required information and save changes.
- Your new driver will be listed on the left-hand side of the screen.
- Select the new driver to make changes specific to this driver.
- To add a new trigger to your account, login and select Vehicles.
- Select New and enter the required information.
- Save changes and the new device will appear on the left-hand side of the screen under vehicles.
- To edit the policy for a specific driver, under Drivers, click on the driver’s name.
- At the top of the Driver dashboard, click Protection Settings.
- A popup menu will appear where you can change the policy settings.
- Once you are done with your selections, click Save Changes.
- For an explanation of each policy, see Policies below.
- To change what notifications you receive, login to your account and click Notifications on the left-hand side.
- Once on the Notifications page, click the edit icon at the top right of the Configuration box. A popup menu will appear where you can choose which notifications you want to receive.
- Once you are done with your selections, click Save Changes.
2. CONSUMER POLICY DEFINITIONS
This policy controls the mapping functionality. It allows for the tracking of the GPS trips of the phone for displaying on the phone and the textstopper management console.
This policy modifies the block calls policy to allow for only handsfree calls to be made and received while the vehicle is in motion.
This policy allows for the use of music applications such as Pandora and Music while the vehicle is in motion.
This policy allows the use of navigation applications such as Google Maps, Apple Maps and Waze, while the vehicle is in motion.
This policy controls the passenger zones. With this policy checked and a DriveID unit in place, the phone can be used in the passenger areas of the vehicle. As soon as the phone returns to the driver’s seat zone, blocking will resume. The default delay timing from driver to passenger zone is 30 seconds. You can adjust the delay in the DriveID passenger delay field.
This policy controls the blocking of the phone’s application usage. With this policy checked, all applications on the phone will be blocked. With this not checked the phone is put into an audit only mode. In Audit mode, the phone usage is not blocked, but the account administrator is notified of activity.
This policy controls the blocking of calls when the vehicle is in motion. By default there are no allowed incoming or outgoing calls. Using ‘allow handsfree’ policy will allow handsfree phone calls when used in conjunction with this policy.
This policy allows the driver to override the phone policies for the remainder of the trip. This requires a password given to the user by the administrator that must be entered on the phone while in the trip. An alert is sent to the administrator if it is used, as it is turning blocking completely off for the remainder of the trip. We do not recommend utilizing this feature.
This policy allows phones to send an automated text reply if a message is received while the vehicle is in motion, informing the sender that the recipient is driving and will respond later.
This policy controls the delay, in seconds, when the phone moves from the driver’s seat zone (blocking mode) to passenger zones, where usage is allowed. (. This policy is used to deter the driver from holding their arm over into the passenger seat. *’Allow passenger zones’ must be checked.
This policy is used in conjunction with the ‘Allow passenger zones’ policy. This policy controls which side of the vehicle is considered to be the passenger side of the vehicle.
This policy controls the amount of time that the iPhone’s screen will stay on when the phone is in blocking, and the phone is locked.
This policy controls the delay, in seconds, that it takes for the phone to come out of blocking mode, once the vehicle comes to a stop. This is used to prevent the user from using their phone when stopped at a red light.
3. CONSUMER NOTIFICATIONS AND ALERTS
- Check this to turn on notifications for violations and alerts
This notification is sent to the administrator if the textstopper trigger is removed from the vehicle. This notification is used to to alert the administrator of tampering with the textstopper trigger.
This notification is sent to the administrator when the driving score is below the set level. The driving score represents speed, harsh braking, harsh acceleration, etc. It is used to represent how the user is driving.
This notification is used to inform the administrator that the iPhone’s location services have been turned off for textstopper. With this off, the textstopper application cannot be automatically restarted if the user or operating system kills the application.
This notifies the administrator that the iPhone is no longer paired to the textstopper trigger. With the phone not paired the phone will not be blocked.
This notifies the administrator that the phone has not communicated with the textstopper servers in a period of time. All phones, except the iPhone, report in once an hour; iPhones report in after a trip.
This notification is sent to the administrator when the phone score is below the set level. The phone score is a representation of the amount of time the phone was used during the trip.
Notifies the administrator when the user has reinstalled the application to the phone.
This notification is sent to the administrator if the textstopper trigger reports a speed greater than this value.
This notifies the administrator that a phone on the account has not seen the textstopper trigger in a period of time. This is used to notify the administrator that the trigger needs to be checked to make sure it is still installed.
Sends notifications to the administrator via email at the Email address entered in the Email Address Box
Sends notifications to the administrator via SMS, at the phone number entered in the SMS Number Box.
4. CONSUMER GENERAL QUESTIONS
Yes. textstopper fully supports existing and future car infotainment systems, aftermarket headsets, handsfree devices and other Bluetooth products. In many cases, it re-enforces the use of those systems with our patented policy enforcement. For instance, with FordSync, you can set the policy to allow hands free calling and music. However, if the driver un-pairs from FordSync because they want to use the phone inappropriately (others in car hearing conversation, reading text, etc…) textstopper will enforce policy and deny them access to unauthorized apps or functions until they re-pair to FordSync, and are using the device within the definition of acceptable use.
When in blocking mode, swipe the textstopper notification on the lock screen of the phone. In the textstopper application there is a button called “apps” clicking this will show you the allowed applications. Click the app that you want to use and textstopper will navigate you to the requested application.
While the phone is in blocking mode, swipe the textstopper notification on the lock screen of the phone. Once in the textstopper application select either phone or contacts. Access may or may not be granted based on of the policy for blocking of phone calls.
To pair your iPhone, install the textstopper application on your iPhone. Next, you need to wake up the textstopper trigger. To do this, once DriveID is mounted to your windshield, move the vehicle in a turning motion; typically a drive around the block should suffice. Once the device is awake, you should get a notification on the iPhone saying, “Please open the textstopper Application to pair your device.” Please wait until it prompts you with a Pairing Request; after it appears, click pair. The iPhone is now paired and should begin blocking once the vehicle starts moving.
No pairing is ever necessary on the Android. Therefore, you do not need to pair.
Get into your vehicle and turn the engine on. You must move the device laterally to wake it up. The easiest way is to drive forward and turn. Once you have done this, click on the textstopper Application. Within 30 seconds the application should instruct you that you need to pair. Click on the textstopper notification and wait in the textstopper application until it reaches out to you with a pairing request. Within 30 seconds the application should prompt you with a message to pair. Click “pair”.
It can take up to an hour on Android for the policy settings to update. On iPhone it often does not update until the end of your next trip. After changing your policy, if you open the textstopper application, this likely will download a new policy.
This is not an issue. The iPhone is designed to, once paired initially, connect and disconnect to the unit. This is to allow for multiple phones in the vehicle.
The red bar that is displayed at the top of the iPhones means that the DriveID policy is currently in effect. It signifies that the phone currently “sees” the DriveID trigger and “hears” its signal. it may not always be visible though, even when the system is working properly.
- 000 (Australia) or 111 (NZ) is always allowed through TextStopper.
Currently the DriveID and DriveProtect systems work with the iPhone 4s, 5, 5c, 5s, 6, and 6 Plus. All require iOS 7 or newer to work.
Currently the DriveID and DriveProtect systems work with:
- iPhone 4s, 5, 5c, 5s, 6, and 6 Plus.
- All require iOS 7 or newer to work.
By default we only allow a few seconds for SIRI access. This time can be adjusted by logging into your account and going to: Drivers->Click the Driver’s Name -> Edit Policy -> Increase the Lock Screen time
There may be a delay in reporting that a trip has finished, if the data for that trip has not been transferred from the textstopper trigger. Once all of the trips data is transferred the trip will appear in the system.
Currently textstopper cannot work on the Windows phone 8 or phone 8.1 platform. This is due to limitations in the Windows Phone Operating System. We hope to bring support to this platform in the coming months.
The iPhone does not make use of a blocking screen. Instead, textstopper locks the phone when the user tries to access an unauthorized app or function on the phone, while the vehicle is in motion.
Please make sure that the DriveID device and the iPhone are paired. The iPhone requires pairing to the textstopper trigger.